ITRANS Support
ITRANS Subscription

The ITRANS enrolment and the digital certificates needed for the ITRANS Claims Service are now issued by the Canadian Dental Association.

The certificates are now called “CDA Digital ID” and are available directly from the CDA, you can subscribe to ITRANS and obtain your CDA Digital ID by following the instructions below:

First time CDA website users

Existing CDA website users

  • Visit
  • Login using your existing username and password for the CDA website
  • Click Start Validation and proceed with validation of your account

The CDA website will validate your account, and once validated, you will be able to subscribe to ITRANS and obtain your CDA Digital ID.

If you have any CDA username and password related inquiries, or require general technical support, you can contact the CDA Practice Support Services Help Desk at 1-866-788-1212.


Important dates

  • Phase 1: October 29th, 2014 – Alberta
  • Phase 2: March 4th, 2015 – Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Nunavut, Northwest Territories, Yukon Territory
  • Phase 3: April 15th, 2015 – British Columbia and Québec
  • Phase 4: May 13th, 2015 – Ontario

Old ICA Version Support

Effective July 1, 2019, CDA will no longer support ICA software older than version 3 for Windows computers. The current version is 4.1. Offices using Windows computers will need to ensure their ITRANS ICA Software is version 3 or newer to be able to continue sending CDAnet e-claims. The current version is 4.1. This does…

2018 – Christmas Holidays Hours

Please note the following dates and hours of operation during the Christmas holidays:   December 25, 2018: Closed December 26, 2018: Closed December 27, 2018: CDA PSS Help Desk: 9am to 5pm ET December 28, 2018: CDA PSS Help Desk: 9am to 5pm ET December 31, 2018: CDA PSS Help Desk: 9am to 5pm ET…