As part of our ongoing efforts to ensure that all dental offices using CDAnet/ITRANS have access to the latest features and benefits, ITRANS 1 will be officially retired on June 30, 2026. ITRANS 2.0 is not only faster and less prone to slowdowns, but it also offers automatic updates. If you do not upgrade by the deadline, it may result in claim transmission disruptions.
ITRANS is the CDA’s secure service that enables dental offices to submit insurance claims through their practice management software. Since its introduction in 2004, the system has evolved. In 2019, ITRANS 2.0 was launched to provide a higher level of services and offer additional features, such as:
Action Required
You must contact your dental software vendor to request an upgrade to ITRANS 2.0. If you miss the deadline it may result in claim transmission disruptions.
Q&A: ITRANS Version Retirement
Q: What’s the difference between ITRANS 1 and ITRANS 2.0?
A: ITRANS 2.0 offers improved performance and enhanced automation features such as auto-updates and Digital ID renewal. It’s designed to support future CDA innovations like the CDA Practice Support app which is accessed from system tray.
Q: How can an office know if they have ITRANS 1 or 2.0?
A: Log in to your PSS account, click “ITRANS Claims“, and select “View Details” on any transaction. Under the “General” section, the “O/S” field will indicate ITRANS 1, or if you are using ITRANS 2, it will display “Windows/Linux”
Q: Why do I need ITRANS 2.0?
A: ITRANS 2.0 is a valuable benefit of your membership with your provincial/territorial dental association.
Q: Will upgrading to ITRANS 2.0 cost money?
A: There is no additional charge from CDA to use ITRANS 2.0. However, your dental software vendor may have support costs, depending on your agreement. Please check with your vendor directly.
Q: If I don’t have ITRANS 2.0 by June 30, 2026, will I still be able to send claims?
A: Once ITRANS 1 is retired, claims can only be sent with ITRANS 2.0. To avoid any disruption, you must upgrade to ITRANS 2.0 before the deadline
Next Steps:
- Check your current ITRANS version
- Contact your software vendor to upgrade to ITRANS 2.0, if needed
- Plan ahead to avoid any last-minute disruptions to claim submissions
If you have questions or need support, please contact your dental software vendor or the CDA Practice Support Services Help Desk: 1-866-788-1212 or support@goitrans.com.