iCA Errors

• 1001
  1002
  1013
  1025
  1026
  1034
  1041
  1042
  1045
  

Dart Errors

• 10022
  11004
  12020

 

1001

• The log reports a 1001 and the following "This CCD transaction cannot be sent as the ControlCCD has been set to FALSE -- aborting"
  
  This indicates that the ica.ini is outdated and does not the information needed to do a request for outstanding transactions.
  
  The iCA.ini will have the following information:

  [999000]
  CarrierNetwork=SHN
  CCDDirectory=SHN
  UseCCD=Yes

  To resolve the issue, replace it with the following:

  [999000]
  CarrierName=The Emergis Network
  CarrierNetwork=iTrans
  CarrierOID=2.16.840.1.113883.3.19.2.3.999000
  UseCCD=No
  PrimaryIP=site1.continovation.com
  PrimaryPort=9650
  SecondaryIP=site2.continovation.com
  SecondaryPort=9650
  IssuedTo=CSI ITRANS Site
  IssuedBy=CSI CA

• The log reports a 1001 error and the following "Invalid ACK response"
  
  This indicates the sequence number for the claim has not been incremented. To resolve the issue simply create a new claim with the same information. This should force the practice management software to generate a new sequence number and send the claim without issue.
• The log reports a 1001 error and the following "Acknowledgement Contained Errors"
  
  This indicates that the iCA application files have been corrupted. To resolve this issue please re-install the iCA. Because the steps needed to re-install the iCA will vary from application to application you may want to consult your vendor. You can consult our ITRANS vendor listing for contact information. Lastly we have provided our clients with a generic iCA re-installation procedure in our ITRANS Claims General Troubleshooting section.
• The log reports a 1001 error and the following "Acknowledgement Contained Errors and "Invalid Duplicate Message"
  
  This indicates the sequence number for the claim has not been incremented. To resolve the issue simply create a new claim with the same information. This should force the practice management software to generate a new sequence number and send the claim without issue.
  
  If the practice management software has been re-installed and the sequence number set to start back at 0 the sequence number will need to be manually changed. To confirm please contact the ITRANS Help Desk @1-866-788-1212.

 

1002

• The log reports a 1002. The iCA was not able to establish a connection with the remote site during the specified time frame.
  
  If using a dial-up connection increase the timeout period. Please consult our ITRANS Claims General Troubleshooting section on how to increase the timeout period.

 

1013

• The software could not locate a valid digital certificate that matched the provider information that was in the claim.
  
  Confirm that the health care providers certificate is installed. You can consult our ITRANS Claims Frequently Asked Questions section for how to locate, where to install and how to install your digital certificate.
• Confirm that the health care provider information (Individual ID and Office ID) match what is in the digital certificate. You can consult your ITRANS Digital Certificate instruction sheet to confirm what is in your certificate. An example picture of a ITRANS Digital Certificate instruction sheet can be seen in our ITRANS Claims Frequently Asked Questions section.
• Confirm that you do not have multiple copies of the same certificate installed. You can consult our ITRANS Claims Frequently Asked Questions section and select "How do I know if my digital certificate is installed and still valid?" for steps on how to locate your digital certificate and if there are duplicates how to remove them.

 

1025

• This is generally a communications issue caused by a 3rd party application that is filtering communications and preventing the ica from sending a claim ie Antivirus/Firewall/ "Internet Security" software. You can consult our ITRANS Claims General Troubleshooting section for details on what you need to have in your firewall.
• Confirm that the iCA.ini has the following information for all the carriers
  IssuedTo=CSI ITRANS Site
  IssuedBy=CSI CA
• When you receive the iCA 1025 Error Code, you may also receive the Dart 10061 Error Code. The Dart 10061 Error Code means: Host Has Refused Connection. If you are seeing these 2 errors together and possibly 1042's and 1045's, all these symptoms together indicate a stability issue with the internet connection.

 

1026

• This error indicates the ica.ini does not have a listing for the carrier the claim is destined for. Consult the CDA's Network & Insurance Carriers listing to confirm that the carrier ID being submitted is valid. If the carrier appears in the CDA's Network & Insurance Carriers listing please download the latest version of the iCA.ini from our ITRANS Claims Downloads section.

• If you have the latest version of the iCA.ini and confirmed that the carrier appears in the CDA's Network & Insurance Carriers listing please contact the ITRANS Help Desk @1-866-788-1212.

 

1034

• The dental claim is not a valid CDAnet request. See the log for details as to whether the problem is transaction length, version, provider, office or payor related.

 

1041

• This is indicates the acknowledgement timed out. The message was sent to the remote site but not acknowledged within the specified time frame. This is generally a symptom of a communications issue. Confirm that there is no 3rd party application inhibiting communications and that your internet connection is functioning properly.

 

1042

• The message was sent and acknowledged but no message response came back from the host’s server. This is generally a symptom of a communications issue. Confirm that there is no 3rd party application inhibiting communications and that your internet connection is functioning properly.

 

1045

• This indicates that the iCA has received a message, but is unable to send the message. This is generally a result of either missing template (*.tmp) files in the iCA directory or communications issue.
• First verify connectivity by opening a telnet session to the following destination:
  "site1.continovation.com 9650" , if you receive a blank screen you have connectivity.
  If you receive, "Connecting To site1.continovation.com...Could not open connection to the host, on port 9650" you will need to open investigate what piece of software or hardware is blocking the flow of traffic.
  
  Confirm that SPI (Stateful Packet Inspection) is not enabled in your router.
• Verify that the iCA directory has the following template files location within it:
  msg.tmp and ack.tmp.
• If the above does not resolve your issue please complete a fresh installation of the iCA. You can contact your vendor to assist you in re-installing the iCA, for contact information please consult our ITRANS Vendor Listing. Lastly you can find a generic procedure on how to re-install the iCA in our ITRANS Claims General Troubleshooting section.

 

10022

• The iCA.log reports "Received Dart Error : 10022 An error was received: 999" This is as a result of a 3rd party applications filtering communications (ie Norton Internet Security)
  
  You can consult our ITRANS Claims General Troubleshooting section for details on what you need to have in your firewall.

 

11004

• This issue can have various sources please try sending a claim after each troubleshooting step below.
• Reboot the machine that is responsible for sending out the claims.
• Clear the SSL Cache in the internet explorer, for instructions on how to do so please see our ITRANS Claims General Troubleshooting Section.
• Re-install the digital certificate for the provider in question.
• Ensure that any 3rd party application that may monitor and prevent traffic is not preventing communications. You can consult our ITRANS Claims General Troubleshooting section for details on what you need to have in your firewall.
• If the above does not resolve your issue please complete a fresh installation of the iCA. You can contact your vendor to assist you in re-installing the iCA, for contact information please consult our ITRANS Vendor Listing. Lastly you can find a generic procedure on how to re-install the iCA in our ITRANS Claims General Troubleshooting section.

 

12020

• This issue can have various sources please try sending a claim after each troubleshooting step below.
• Reboot the machine that is responsible for sending out the claims.
• Clear the SSL Cache in the internet explorer, for instructions on how to do so please see our ITRANS Claims General Troubleshooting section.
• Re-install the digital certificate for the provider in question.