FAQ's:

• What should I receive when I sign up for the ITRANS Payment Service?
• How do I setup the ITRANS Payment Service?
• What does a "serial" port look like?
• What if I don't have a serial port available?
• How do I process a debit transaction?
• How do I process a credit card transaction?
• How do I add www.continovation.com as a trusted site?

 

What should I receive when I sign up for the ITRANS Payment Service?

• You should receive a PIN Pad from Chase Paymentech within 10 Days of opening your merchant account with them. It should look like the following:
  
  If your PIN Pad is not red and have I3500 UTF written at the bottom like the above picture please contact CSI immediately to obtain the appropriate PIN Pad.
• You will also receive a package from CSI that will include the following:
  
  -eQualifIDcc Application CD
  -eQualifIDcc Installation Manual
  -eQualifIDcc "Using PIN Pads & Card Swipes" Manual
  
  If you have not received your manuals you can obtain them from the ITRANS Payment Service Download section. If you have not received your eQualifIDcc Application CD please contact CSI so that we may send you a copy.

 

How do I setup the ITRANS Payment Service?

• Please consult your eQualifIDcc Installation Manual and your ITRANS Payment Service Reference Guide for help on how to install, configure and use the ITRANS Payment Service.
• You can download both the eQualifIDcc Installation Manual and the ITRANS Payment Service Reference Guide from our ITRANS Payment Service Download section.

 

What does a serial port look like?

• The PIN Pad will connect to your computer via a "Serial Port" it will look like the following:
  
  

 

What if I don't have a serial port available?

• If you don't have a serial port available but do have a USB port available you can purchase a serial to USB adapter that will look something like the following:
  
  

How do I process a debit transaction?

• Please consult your ITRANS Payment Service Reference Guide for help on how to use the ITRANS Payment Service.
• You can download the ITRANS Payment Service Reference Guide from our ITRANS Payment Service Download section.

How do I process a credit card transaction?

• Please consult your ITRANS Payment Service Reference Guide for help on how to use the ITRANS Payment Service.
• You can download the ITRANS Payment Service Reference Guide from our ITRANS Payment Service Download section.

Adding www.continovation.com as a trusted site

Open the "Microsoft Internet Explorer" Click on "Tools"

Click on "Internet Options"

Click on the "Security" tab

Click on "Trusted Sites"

Click on "Sites"

Type "continovation.com" and click on "add"
* "Require server verification (https:) for all sites in this zone" must be unchecked



Once added the the "Trusted sites" list should look like the following