ITRANS Claim Service Support
Frequently Asked Questions

Here you will find the answers to all the most frequently asked questions in regards to the ITRANS Claim Service.
Got questions? We have answers.
- Follow the installation procedure for the iCA.
- Register the "iCAServiceControl.ocx" file by using the following command: regsvr32 "Path to Wherever the ica is located"\iCAServiceControl.ocx.
- From within both a command shell and the directory where the iCA is located; run the following command "iCAservice /service" (This will add the service into your Windows services list).
- Run services.msc to open the services list.
- Open the properties of the iCAService.
- From the "LogOn" tab the iCAService must be configured to run as the same user that was used to install the certificates in Internet Explorer.
- From the "General" set the startup type to "automatic".
- Save the changes.
- Right click on the iCAService and click on "Start"
- The iCAService will now startup when windows starts regardless of someone being logged in to the workstation.